I was very anxious about buying any mattress without trying it first, and we were going cross country and needed it delivered before we left move on to our nex [...]E DiSanto
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FREE Ground Shipping! Your custom made RV/Truck mattress encasement will ship within 5-7 business days from the factory (expect a few extra days during the holiday). Transit time is 2-3 days to the east coast and 4-5 days to the west coast. Please Note: Currently, due to peak season demand for this product, delivery time is approximately 3 to 4 weeks.
Return/Cancellation Policy: Because these sizes are considered custom, there are no returns or cancellations. Please double-check your measurements!
Non-Contiguous States & Canada Shipping: If shipping to Alaska, Hawaii, US Territories, or Canada, please call for shipping costs. Remote areas may be assessed higher shipping fees. The customer is responsible for all customs fees when shipping to Canada.
Production time is approximately 2-3 weeks. Transit time to the east coast is 2-3 business days and 4-5 business days to the west coast. Shipping will be via FedEX Ground. If you're not home, the driver will leave it on your doorstep.
Return and Cancellation Policy
Please note, because of the cost of labor, materials, and freight costs, we cannot offer returns/exchanges/refunds if the incorrect dimensions, color, style, or shape is ordered.
30 Day Money Back Guarantee
If for whatever reason (or no reason) your R/V mattress encasement does not meet your expectations, we will refund your money less round trip shipping costs. Simply call us to let us know you want to return it and we will provide you with a shipping address. If shipping is being offered free, customer will be responsible for what UPS charged us to ship it to you.
Note: If you placed a custom order with us (ex: a unique size/shape that is not shown on this page), there are no returns, cancellations, exchanges, or refunds for those items once we start production. So please double check your dimensions before you order.
Our product reviews can be found by clicking on the blue "Features" tab above and then scrolling down to the bottom of the product description. In the same area, we've also added a Q&A section which gives you the ability to ask product questions. Ask a question and you'll receive answers from our staff and from past customers who have purchased the product!
Want to check the status of your order? Click on the "Track Order" button at the very top of the page. Alternatively, you can sign in to your account with your username and password to see the order status, obtain a copy of your invoice, or to obtain the tracking number.sign in
I was very anxious about buying any mattress without trying it first, and we were going cross country and needed it delivered before we left move on to our nex [...]
I was very anxious about buying any mattress without trying it first, and we were going cross country and needed it delivered before we left move on to our next destination. I was promised it would arrive in 2-3 days and that it did. I have had my mattress for a month and I could not be happier. My back is feeling much better and I give 5 ***** not only for customer service but also for the mattress. I was undecided whether I should get the top of the line or the elation II and decided on the Elation II. It was definitely the right choice for me.
In a day and age when it is hard to get good customer service, I am very pleased.