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Custom Mattresses - Free US Shipping
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Questions? We're open! Call us! 888-488-1468
Mattress Insider logo
Custom Mattresses - Free US Shipping

Terms & Conditions

Last Updated: Sept 10, 2023

Welcome to, your online departmental store for purchasing a mattress or bedding (“Merchandise”) of your choice. The mattressinsider service (” or “Mattressinsider” or “Website” or “the Site” or “Service” or “we”, or “us”), is owned and operated by Mattress Insider LLC, a limited liability company incorporated in Littleton, Colorado and with its place of business in Littleton, Colorado. This Terms of Service Agreement (“Agreement”) sets forth the legally binding terms for your use of the Service. By using or visiting the Site you accept and agree to be bound by the Agreement. In case you do not agree with any of the terms or conditions, you should leave the site immediately. The Agreement includes the Privacy Policy and any notices regarding the Website or the Service sent to you or posted on the Website. In addition, you (“you” or “buyer” or “customer”) will also comply with any law applicable to the use of this site. Any terms or conditions may be modified by us at any time without prior notice. All such modifications will be effective upon posting on the Website, and any use by you of the Website or the Service after such modifications will constitute your agreement to the modified terms. You should therefore regularly review these terms and conditions.

In consideration of your use of the Service, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or any other applicable jurisdiction.

You will also be required to provide information to enable us to identify and contact you. This includes your address, phone number, email address, and payment and billing information. The information may then be passed on to a manufacturer or distributor through email or facsimile to fulfill the order. As you have the option of placing orders over the phone, the internet, web chat, or email, you will be required to give this information at the time of placing your order in case you have not already done so. We also reserve the right to verify the information, including but not limited to, by making a telephone call at the number mentioned by you, contacting your bank, or sending an email to you and requesting you to reply in a prescribed manner.

You are aware that lack of up to date information about yourself may affect services offered by us or any of our associates or affiliates.

If you are paying by credit card, you will be required to give your credit card details for ordering any Merchandise. Mattressinsider reserves the right to make appropriate inquiries with the card issuing company.


Our site uses a third party service to match browser cookies to your mailing address. We use another company to send special offers through the mail on our behalf. Our company never receives or stores any of this information and our third parties do not provide or sell this information to any other company or service.

To opt-out of receiving our direct mail, you may send us an email at [email protected], call us at 888-488-1468, or send a written request to 5912 S Cody St #101, Littleton, CO 80123. We will honor those requests, but please understand that it may take 30 days for such mailings to end.


You will not use any other person’s account, nor will you permit anybody to access your account. You also agree that you will not submit any false/misleading or incomplete information to or attempt to impersonate anyone. Any attempt to do so may result in cancellation of your order and account/membership with and/or appropriate legal action including, but not limited to, for restraint or recovery of loss or damages.

The information provided by you may be used for business purposes and also for conveying information/offers to you. You acknowledge, consent and agree that we may access, preserve, and disclose your account and any other related information if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Terms and Conditions; (c) respond to your requests for customer service; or (d) protect the rights, property, or personal safety of, its users and the public.

You may select any Merchandise from those displayed on this Site. Your order shall be fulfilled by, it’s manufacturers, distributors, wholesalers, and retailers or the company’s authorized agents (all collectively “Suppliers”) , who will ship the Merchandise to the address given by you. You will be required to make the payment to We try to facilitate your selection of an item most suited to your requirement and also allow you to purchase such Merchandise from a dealer who is likely to be in the best position to supply you the Merchandise expeditiously. These Suppliers are, however, not affiliated with, and therefore, we do not exercise any control over them. You would therefore be well advised to exercise the same care and prudence in entering into any transaction on that you would exercise in undertaking any other business transaction whether entered into face to face or through a website. You agree to absolve of any responsibility towards resolution of any complaint, problem or issue with such company or retailer.

Sometimes offers may be made on the Site on the basis of incorrect or inaccurate information submitted to There may also be inadvertent errors in the information published on the Website. Prices, promotional offers, and product descriptions are also subject to change at any time without any notice. Mattressinsider reserves the right to withdraw any offer without any notice or to cancel any order even after any payment against the same has been received. In the case of an order for which a payment is received but no Merchandise has been shipped, a full refund shall be made by

In case the Supplier is not in a position to ship the ordered quantity of any item, you will have the option to select any other item from The Merchandise may belong to the same or any other Supplier. You also have the option of seeking refund of money paid by you if can’t fulfill your order. In the rare case of your receiving Merchandise different from what you clearly ordered, you may return it (supplier or will pay the return shipping costs) in an unused condition and in its original packaging for replacement. In the case of the specific item ordered by you not being available, you will be given the option of selecting another product of the same value or receiving a refund of your original purchase price.

Unless otherwise stated, you are required to make 100% upfront payment for the services including cost of material, and any other charges that may be levied on account of transportation, packaging or taxes. The services will commence only after the payment in full has been received. Such payments are required to be made through credit cards or any other mode of payment allowed by Mattressinsider.

Custom orders placed with, or on a Mattress Insider owned web property, over the phone, by chat, by fax, or by mail, or by email, cannot be cancelled, modified, returned or refunded once materials have been cut.

Mattressinsider reserves the right to, including but not limited to, taking all necessary legal steps to recover any dues on account of any service of any kind rendered by Mattressinsider or its associates.

The materials used and displayed on the Service and the Sites, including but not limited to text, software, photographs, graphics, illustrations and artwork, video, music and sound, and names, logos, trademarks and service marks, are the property of Mattressinsider or its affiliates or licensors and are protected by copyright, trademark and other laws. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material without the written permission of Mattressinsider or the appropriate affiliate.

If you provide a cell phone number at the time of your order, you may receive tracking or other marketing messages from MattressInsider via text message (SMS).  By typing in your cell phone number at the time of your order, you agree to receive your tracking number and other marketing messages via text message.  Even though unlimited texting has become more common, a small number of users may have to pay a small fee to receive text messages. You may reply STOP to opt out of any text messaging you receive from MattressInsider, or HELP to receive further instructions.

A search using links on Mattressinsider may produce search results and links to sites that some people may find objectionable, inappropriate, or offensive. Mattressinsider is in no way responsible for anything you may find on any other web-sites. We also cannot guarantee accuracy or correctness of any information you may find there. You also enter into any business or other transactions while on any other sites totally at your own risk. You are therefore advised to study the terms of service or use and Privacy Policy of each site that you visit carefully.

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