I just received two mattresses I had ordered for our RV one standard size and one custom size with matching sheet sets. The customer service rep that took my o [...]DAVID M. COBERLY
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Production time is approximately 5-7 business days. Your custom Deluxe Dorm Mattress will be compressed and rolled up for shipping. Transit time to the east coast is 2-3 business days and 4-5 business days to the west coast. Shipping will be via FedEX Ground. If you're not home, the driver will leave it on your doorstep.
Unboxing and Setup
Easy 5 Minute Setup Instructions
Return and Cancellation Policy
Please note, because of the cost of labor, materials, and freight costs, we cannot offer returns/exchanges/refunds if the incorrect dimensions, color, style, or shape is ordered.
We start production of your custom Deluxe Dorm Mattress immediately upon receipt of your order. Orders canceled after 24 hours will assessed a $79 cancellation fee. If the product has already shipped, customer is responsible for round trip shipping fees. Product must be returned free of dirt, stains, rips, tears, holes, and burns for refund to be processed (we donate the returns so keep it clean please).
Due to the custom nature of the non-standard custom Deluxe Dorm Mattress and the cost of materials and labor, there are no returns or cancellations once we start production. Please double check your dimensions before you order.
30 Night Guarantee!
We are so confident you are going to love your twin xl mattress that we will allow you to donate it to a charity if you don't like it for any reason within 30 days. You're probably thinking we are insane for offering this... but the reality is 99% of people who order our dorm mattress love it! So we are willing to take the risk. Simply contact us for a Donation Authorization Number (DAN) and take it to any registered charity. Then fax us a copy of their receipt showing you donated it and we will issue a full no questions asked refund. No restocking fees. No hidden language. A FULL refund.
Our product reviews can be found by clicking on the blue "Features" tab above and then scrolling down to the bottom of the product description. In the same area, we've also added a Q&A section which gives you the ability to ask product questions. Ask a question and you'll receive answers from our staff and from past customers who have purchased the product!
Want to check the status of your order? Click on the "Track Order" button at the very top of the page. Alternatively, you can sign in to your account with your username and password to see the order status, obtain a copy of your invoice, or to obtain the tracking number.sign in
I just received two mattresses I had ordered for our RV one standard size and one custom size with matching sheet sets. The customer service rep that took my o [...]
I just received two mattresses I had ordered for our RV one standard size and one custom size with matching sheet sets. The customer service rep that took my order was very nice and helpful. They are a perfect fit and the quality is better than I had hoped for. Couldn't be happier!
Thanks so much!