Shipping Time

This product currently ships from our warehouse within 1-2 weeks.

Your topper will be compressed and rolled for shipping. As soon as it leaves our warehouse, we will email you the FedEx tracking number. Most of our products deliver within 10-14 business days from the time of order. Unless requested, FedEx will not require signature upon delivery. Please allow extra days around the holidays or for remote areas. For details, call at 888-488-1468.

Non-Contiguous States & Canada Shipping: If shipping to Alaska, Hawaii, US Territories, or Canada, please call for shipping costs. Remote areas may be assessed higher shipping fees. The customer is responsible for all customs fees when shipping to Canada.

Unboxing and Setup

Easy 5 Minute Setup Instructions

1. Bring the boxed mattress topper inside
2. Remove compressed & rolled mattress topper from the box it shipped in
3. Position mattress topper on your sleeping surface
4. Remove plastic packaging and un-roll
5. Allow 3 hours for the memory foam mattress topper to expand
6. Enjoy memory foam mattress topper for years to come!

Return and Cancellation Policy

If you are unsatisfied with your topper purchase, please contact us regarding our 30 day return policy. The customer is responsible for shipping on returned toppers.

We start production of your custom memory foam mattress topper immediately upon receipt of your order. Orders canceled after 24 hours will assessed a $59 cancellation fee. If the product has already shipped, customer is responsible for round trip shipping fees. Product must be returned free of dirt, stains, rips, tears, holes, and burns for refund to be processed (we donate the returns so keep it clean please).

Please note, because of the cost of labor, materials, and freight costs, we cannot offer returns/exchanges/refunds if the incorrect dimensions, color, style, or shape is ordered.

If you placed a custom order with us (ex: a unique size/shape that is not shown on this page), there are no returns, cancellations, exchanges, or refunds for those items once we start production. So please double check your dimensions before you order.