MattressInsider.com is one of the only companies in the US to offer a return policy on hard to find mattress sizes. Because our products are unique, our policies are unique to the item being ordered. For more details, please read the product description of the item you're interested in ordering. The following applies to all return policies on the website:
Please note, items we consider custom, special order, one-of-a-kind, and clearance do not qualify for our return policy unless otherwise noted in the product's description.
Please make sure to triple check your mattress dimensions before placing your order. If you have questions, please feel free to give us a call (888-488-1468). Our mattress experts can usually help you measure; however, the final decision on dimensions is the sole responsibility of the customer placing the order.
Mattress Insider reserves the right to charge round-trip shipping for accidently placed orders or for orders related to buyers remorse where the product has already been shipped.
Please note, because of the cost of labor, materials, and freight costs, we cannot offer returns/exchanges/refunds if the incorrect dimensions, color, style, or shape is ordered.
MattressInsider.com reserves the right to refuse a return or refund request in cases of suspected fraud.
Any questions? Please give us a call! (888-488-1468)